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Return & Refund Policy

Thank you for supporting Legacy Leaver Foundation International, Inc! Each item in our store is made to order, which means we are unable to accept traditional returns or exchanges. However, your satisfaction is our priority, and we are committed to resolving any issues with your order.

Return Policy

We do not offer returns or exchanges for the following reasons:

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  • Incorrect sizing

  • Color preference

  • Change of mind

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Because all products are custom-made, returned items cannot be resold. Please double-check product descriptions and sizing charts carefully before placing your order.

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We will only accept returns or issue refunds if the item:

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  • Arrives damaged

  • Is defective

  • Is incorrect or mislabeled

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If any of the above applies, contact us at support@LLFI.org within 7 days of receiving your item. Be sure to include your order number, a description of the issue, and clear photos of the item.

Refund Policy

Refunds may be full or partial, depending on the nature of the issue.

Refunds Are Issued If:

  • Your item arrives damaged

  • You receive the wrong item

  • The item was mislabeled

Refunds Are Not Issued If:

  • You ordered the wrong size or color

  • You changed your mind after placing the order

  • The item was delivered to an incorrect address provided by the customer

  • Your refund request is made after 7 days of delivery

  • The product shows signs of wear or use

 

​After reviewing your claim, we will either send a free replacement or issue a refund.

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Please notify us within 7 days of receiving your order, and include:

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  • Your order number

  • A description of the issue

  • Photos of the damaged, defective, or incorrect item

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After reviewing your claim, we will either send a free replacement or issue a refund.

Exchanges for Size, Color or Labeling Issues

We do not offer refunds or exchanges for incorrect size or color selections. Please refer to the size chart in each product description before placing your order.

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However, if you received a product with a labeling error (e.g., the tag says Medium but the item fits like Small), please contact us within 7 days of delivery. Include your order number and photos of the mislabeled item. We will send a replacement or issue a refund as appropriate.

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Lost or Stolen Packages

If your package appears to be lost in transit, please contact us. We will do our best to assist you.

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If tracking shows the item as Delivered, but you have not received it, we recommend checking with neighbors or your local post office. Please note that we are not responsible for stolen or misdelivered packages due to incorrect shipping addresses provided at checkout.

Refund Timeframe

Once your refund is approved:

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  • Please allow 3–5 business days for us to process the refund.

  • Funds may take an additional 5–10 business days to appear on your original payment method, depending on your bank or payment provider.

  • In rare cases requiring further review, the resolution process may take up to 30 days.

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We appreciate your patience and will keep you informed throughout the process.

Need Help?

If you have any issues with your order, we’re here to help! Please contact us at support@LLFI.org. Be sure to include your order number and any relevant photos so we can assist you quickly and

FAQs-Frequently Asked Questions

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